what our Clients Say About Us

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— Jamie L., SE Portland
“Finally found the bike after years of settling! The team at Ride Custom Bikes listened to my daily commute (hills + potholes 😅) and recommended the perfect hybrid. Their fitting session was thorough — no more back pain! Bonus: they installed my pannier rack same-day. This isn’t a transaction; it’s a relationship.”

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— Dev R., North Portland
“Bought my first e-bike here (a Gazelle!) and felt zero pressure — just patient, knowledgeable guidance. They explained motor types, battery care, and even mapped safe routes home. The shop’s calm, plant-filled vibe made the whole experience feel human. So glad I skipped the big-box stores.”

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— Maya T., Sellwood
“As a petite rider, I’ve always struggled with bike sizing. Ride Custom Bikes didn’t just ‘make it work’ — they sourced a step-through frame in my size and adjusted everything for my proportions. Now I ride 10+ miles weekly! Their focus on inclusive, comfortable cycling is rare and so appreciated.”

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— Carlos M., Alberta Arts District
“Had my vintage touring bike resurrected here after 15 years in the garage. The techs treated it like a family heirloom — rebuilt the drivetrain, trued the wheels, and even sourced period-correct parts. Cost less than I expected, and they shared stories about its likely 80s origins. Pure magic.”

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— Priya K., Hillsdale
“Used the Affirm financing to get a quality commuter bike — no stress, no hidden fees. The whole process (online application → in-store pickup) took under 20 minutes. Plus, they threw in a free helmet fitting and a local trail map. This shop gets that bikes = freedom, not just products.”

 

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— Ben S., St. Johns
“Brought my kid’s bike in for a flat + safety check before summer camp. Instead of just fixing it, the tech showed my 8-year-old how to change a tube (with kid-sized tools!). They also donated our old tires to their recycling program. Teaching stewardship while fixing bikes? Yes, please.”

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— Elena W., Mississippi Ave
“Attended their ‘Women & Non-Binary Maintenance 101’ workshop — empowering, jargon-free, and fun! Now I can adjust my brakes and lube my chain confidently. Love that they host community events AND walk the talk on sustainability (reusable coffee cups in the shop = small but meaningful!).”

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— Theo J., Foster-Powell
“Ordered online during a rainy week — they delivered my new gravel bike with fenders pre-installed (knowing forecast = smart!). Everything was tuned, torqued, and ready to ride. Even included a handwritten note with local gravel loop suggestions. Above and beyond.”

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— Simone D., Montavilla
“Returned a bike within 10 days because my knees weren’t happy (despite the fitting). They didn’t hesitate — swapped me to a more upright model same day, re-fitted it, and even applied my old accessories. Zero drama. Trust is earned, and Ride Custom Bikes earned mine.”

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— River P., Near PSU
“As a non-binary rider, I’ve had awkward experiences at other shops. At Ride Custom Bikes? Zero assumptions, just respect and expertise. They asked my pronouns, focused on my needs (comfort + cargo capacity for my dog!), and celebrated my first solo ride. This is what inclusive retail looks like.”